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Managing complaints in primary care
Taking place on Tuesday, 4 March, this interactive course is designed for those leading the management of complaints in primary care.
Building safety into delegation
Taking place on Thursday, 6 March, this course is designed for doctors and dentists in (or aspiring to be in) management or leadership roles.
Patient conflict: Interpersonal skills
Taking place on Wednesday, 12 March this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Confidentiality for hospital doctors
Taking place on Thursday, 13 March, this 3 hour course will explore what is expected of doctors in relation to confidentiality and highlight the common and emerging risks.
Patient conflict: Developing organisational arrangements and responses
Taking place on Thursday, 20 March, this course is primarily aimed at employers and managers within healthcare organisations.
Avoiding risk in consent: A masterclass for doctors
Taking place on Thursday 27 March, this two-hour, interactive course is suitable for all doctors and physician assistants.
Confidentiality for admin and reception staff in primary care
Taking place on Thursday, 27 March, this interactive course is designed for admin and reception staff in primary care.
Practice Manager Leadership: DISC analysis to understand and improve communication
Taking place on Thursday, 12 June, between 1.00pm to 4.00pm, this three hour, interactive course is designed for medical or dental practice managers who have, or aspire to have, a leadership role.
Practice Manager Leadership: Understanding emotions to reduce risk
Taking place on Friday, 20 June between 9.30am and 12.30pm, this interactive course is designed for PMs in medical or dental practice
Building safety into delegation
Taking place on Wednesday, 3 September, this course is designed for doctors and dentists in (or aspiring to be in) management or leadership roles.