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When consent becomes difficult: A masterclass for doctors
Taking place on 4 December, this interactive course is suitable for all doctors and physician assistants.
Complaints handling for admin and reception teams in primary care
Taking place on Thursday, 5 December, this interactive course on handling complaints is designed for administrative staff and receptionists in primary care.
Mitigating consultation risks for GPs
Taking place on Wednesday 11 December from 9.20am to 12.30pm, this three hour, interactive course is designed for GPs.
Professionalism: Fulfilling your duties as a doctor
This five hour, interactive course is designed for any doctor to attend. 11 December 2024, between 9.30am and 3.30pm.
Patient conflict: Interpersonal skills
Taking place on Thursday, 12 December, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Effective conversation: Nipping interpersonal issues in the bud
Taking place on Friday, 7 February between 09.30am and 12.30pm, this interactive workshop is designed for GPs, practice managers, practice nurses and other primary healthcare staff.
Communication risks for admin and reception teams in primary care
Taking place on Tuesday, 4 March between 09.30am and 11.30am, this two hour, interactive course is designed for admin and reception teams working in primary care.
Managing complaints in primary care
Taking place on Tuesday, 4 March between 09.30am and 12.45pm, this interactive course is designed for those leading the management of complaints in primary care.
Risk management: Good practice in record keeping for doctors
Taking place on Wednesday 5 March from 09.00am to 3.30pm, this course focuses on the key medico-legal requirements and frameworks associated with good record keeping.
Building a feedback culture: addressing performance issues in the professional team
Taking place on Wednesday, 5 March between 09.30am and 12.30pm, this course is aimed at doctors and dentists who are, or aspire to be, leaders.