Call Log - Issue 19

Violence against NHS staff is on the increase – but can a new ‘zero tolerance’ Government strategy solve the problem?

Janice Sibbald offers advice on dealing with confidentiality breaches by practice staff – intentional or not.

Risk adviser Kay Louise Grant looks at risks associated with missed GP appointments and possible mitigation

Jim Killgore meets a PM whose life was transformed by running and now wants the same for her patients

Liz Price looks at changes taking place in practice staffing roles in Scotland – with lessons for across the UK

Medical case study

Diary Issue 19