These cases are based on actual calls made to MDDUS advisers and are published here to highlight common challenges within dental practice. Details have been changed to maintain confidentiality.

Employment law adviser Janice Sibbald offers advice on supporting workers with religious beliefs

Dental Business Coach Alun Rees explains how the key to making the most of each day is not just to work longer or harder - but more effectively

Simple, comprehensive vicarious liability protection for dental practice owners

Practical tips on what to do if a team member is working without registration

Medical adviser Dr Roopinder Brar and dental adviser Sarah Harford offer practical advice on the rights and responsibilities of estranged parents

Anaesthetist and photographer Jon Williamson shines a light on the pandemic from his own unique angle

Have you ever considered how “incivility” amongst colleagues can dramatically increase patient safety risks?

Reflective practice is common – but do your insights go deep enough to ensure real change? Senior risk adviser Liz Price offers practical advice

Specialists offer advice on identifying and referring mouth cancer

...The patient explains that he is exempt from NHS charges, but later complains to the practice when he receives a letter from Counter Fraud Services...

...Mr T asks his dentist to repair a bridge that he had fitted while on holiday in Europe...

...Mrs L complains of recurring headaches following an extraction and is eventually sent to A&E...

Professor Deborah Bowman asks whether hypocrisy is always, and entirely, negative?

Book review by Dr Greg Dollman

First woman to qualify in dentistry in the UK and the first female president of the British Dental Association