These cases are based on actual calls made to MDDUS advisers and are published here to highlight common challenges within dental practice. Details have been changed to maintain confidentiality.

Employment law adviser Janice Sibbald offers advice on supporting employees experiencing menopause

Dental business coach Alun Rees looks at some of the challenges clinicians face including hubris, humility, hypocrisy and happiness.

Knowing how to respond appropriately to different types of access requests poses an ongoing challenge for busy practices.

Dental teams continue to face unprecedented challenges during the pandemic – but could psychological science provide practical solutions?

Dental adviser and Insight editor Sarah Harford offers advice on common challenges dentists face when referring patients

Head of training Liz Price discusses how ‘human factors’ hold the key to creating safer systems.

Orthodontist Peter J McCallum explores the pitfalls in short-term orthodontics.

...Ms G has an autoimmune condition and believes she should've been given antibiotics as a precaution against infection...

...The dentist believes a translator may have helped avoid confusion over the patient's proposed treatment plan...

Professor Deborah Bowman considers the case of a broken teapot and what it means to be accountable for one’s mistakes.

Book review by Dr Greg Dollman

Co-founder of the Peckham Experiment that studied health in a social context