On 6 January 2025, MDDUS became a signatory to the MDO Voluntary Code of Practice. The Code’s seven principles set our commitments to our members and customers in terms of fairness and transparency. Here you can find:
- The MDO Voluntary Code of Practice
- Fair Treatment of Members Policy
- Member Guide
- Our Complaints Policy
Each year, both online and in our Annual Report and Accounts, we will publish a declaration confirming our adherence to the Code, with an explanation of how we have met the Principles.