Our year in review 2023
We're delighted to share our annual report and accounts for 2023. We have pulled together a summary of the main points you can read below – just scroll down. Or download the MDDUS Annual Report and Accounts 2023 to read it in full.
We're on your side
MDDUS is on our members’ side on good days and in tougher times. We're proud to use this year’s annual report to appreciate the work they do.
This is so important especially when some of the stories published in the media in 2023 could make you think healthcare professionals care less about their patients now than in the past. Of course, we know this is wrong. It is also a narrative that badly damages trust in healthcare and demoralises clinicians.
We're proud of our members
Our members are at the heart of everything we do. We exist to support them throughout their clinical careers.
Angel Subramanium
Angel Subramanium
A patient in their late fifties shared with me how the profound impact of childhood dental experiences had caused their fear of dentistry. So it was heartening to see them leave my clinic with a smile, expressing a wish for me to have been their dental therapist during their formative years. I am deeply committed to creating positive dental memories for young patients, believing that each visit contributes to their lifelong oral health. Grateful for the opportunity to make a difference in people’s lives.
Elaine Anderson
Elaine Anderson
After Covid-19, I treated patients on a weekly basis who seemed to be suffering from mental health issues. I took time to listen and become aware of local organisations to forward to them so they could access relevant help. Many elderly patients were only starting to feel it was safe and secure to access dental care. Again, I took care to welcome them back and to sensitively check their mental health. Time to listen is the most precious thing.
Dr Vivek Tank
Dr Vivek Tank
Taking care of an elderly female patient in A&E during a very busy day within the winter pressures, and then coming across surprise positive feedback from the patient’s daughter a few days later.Listen to our Chair, Professor Iain Cameron
"In our actions and words, we work hard so our members feel confident we are on their side."
2023 headline results
Our strategy in 2023 was to continue to grow and develop our organisation for the long-term benefits of members.
5.8% membership growth
5.8% membership growth
With over 65,000 members, our overall membership increased by 5.8% in 2023.
Increased revenue
Increased revenue
Member subscriptions and other income grew by 6% to £75.432m (2022: £70.998m). Bringing us back to pre-pandemic level of revenue.
UK's fastest growing provider
UK's fastest growing provider
MDDUS is the UK's fastest growing provider in the last decade.
Our purpose defines us
In our mission to support and protect healthcare workers throughout their career, here are some of our achievements in 2023
Our membership
65,000 members
5.8% increase vs 2022
We go the extra mile
94% customer satisfaction in our membership services
75% in 2022
We take time to listen
1,732 hours advising and supporting our medical members
19% increase vs 2022
We support you
4,6 out of 5
Quality rating for our training courses
We are quality focused
95% of attendees
Would recommend our courses
We value our people
Employee engagement index of 78.7
UK average score is 68
Medical cases
3,524 hours managing medical members' cases
27% increase vs 2022
Dental cases
3,407 total dental cases handled
14.4% increase vs 2022
GDC cases
1,563 hours managing GDC cases
25% increase vs 2022
We're proud of our members
Our members are the heart of everything we do and drive our continued success. We exist to support them throughout their clinical careers.
Dr Louise Golightly
Dr Louise Golightly
I heard that an asylum seeker and her family for whom I wrote a medico-legal report was granted asylum. So nice to think that I contributed to changing the life of the lady, her husband and their two children, relieving them of the fear that they could be returned to torture or killed in their own country.
Dr Maris Buchanan
Dr Maris Buchanan
When working abroad as a volunteer it was a great pleasure to work as a member of a team of national medical staff and volunteers. Everyone was thoroughly involved in the medical work and there was a huge amount of interaction, mutual support and friendship.
Mr Ken McCune
Mr Ken McCune
Some of what attracts a doctor to vascular surgery may be the glamour of big aortic reconstructions or the challenge of saving a threatened limb with a fancy arterial bypass operation. However, one of my most grateful patients was a lady with a long-standing venous leg ulcer, which was painful, wet and malodorous, requiring regular dressing changes. The leg pain and ulcer management governed her whole life. I performed a day case radiofrequency ablation of her incompetent long saphenous vein under local anaesthetic - a procedure taking less than an hour. When I reviewed her less than three months later, her ulcer had healed. She was ecstatic, as her quality of life had been transformed. Sometimes the simplest operations have the greatest benefit for patients and give the most satisfaction to them and surgeon alike.
Listen to our Chief Executive, Chris Kenny
"My ambition in 2024 is to see MDDUS continue to lead our market, offering a wide choice of services and products, advice and support to a broader range of clinicians than ever before."
Medical update
Doctors have needed more support and someone to hear, understand and empathise with their issues. While we saw a slight drop in the number of advice queries by telephone vs 2022, there was a 5% increase in the total number of cases our advisers handled on behalf of our members.
Advice queries by telephone
8,538 hours of advice calls
3.2% decrease vs 2022
Total cases
7,274 cases
5.2% increase vs 2022
Advice cases
3,317 advice cases
5.2% increase vs 2022
Dental update
Dentists have never been under so much pressure, making 2023 a truly challenging year for them. We saw a 5% increase in new advice queries by telephone compared to 2022. In turn there was a 14.4% increase in the total number of cases we dealt with on behalf of our members.
Advice queries by telephone
4,299 hours of advice calls
5% increase vs 2022
Total cases
3,407 cases
14.4% increase vs 2022
Advice cases
1,157 advice cases
10% increase vs 2022
Read the Annual Report for 2023
Read nowOur key initiatives
We are dedicated to future-proofing our business for the benefit of you, our members.
Membership update
Our members are busy people, and our aim is to always give them an efficient, personalised service that's easy to work with, friendly and effective.
Customer satisfaction
94% customer satisfaction with our membership services
an increase from 75% in 2022
Net Promoter Score
Our Net Promoter score is 70. This tells us how likely members are to recommend us to others
An increase from 41 in 2022
Our success quantified
"I've been a member for more years than I care to remember. and thankfully I've not really needed to make much use of your services. However, it's been reassuring to have you in the background, and I've always been dealt with efficiently and courteously"CPD and training update
Our ethos is to support our members with a range of highly relevant and expert led CPD opportunities. In 2023, our offer extended across the evolving range of medico-legal and professional topics.
Open courses
98% of delegates who provided feedback on our open courses said that the course they attended was relevant to their needs
Online courses
98.5% would recommend our online courses
With an average quality score of 4.6 (with 5 being "excellent")
CPD delivered
Over 7,300 healthcare professionals chose to attend live CPD delivered by the MDDUS advisory teamOur people
We are 230 colleagues working across two sites in Glasgow and London and from homes across the country, all in support of our members. In 2023 we conducted our biennial colleague survey and were delighted to see an 83 percent response rate. That and the other positive results it returned, illustrates MDDUS is genuinely a great place to work.
Employee engagement
We recorded an Employee Engagement Index of 78.7
Employee contribution
97.1% agree or strongly agree that they understand how the work that they do contributes to the goals and objectives of MDDUS
Employee respect
94.9% agree or strongly agree that the people that they work with treat them with respect